Timeframe: Items can be returned within 30 days of delivery.
Condition: Items must be:
Unused, unwashed, and unworn.
With all original tags attached.
In the original packaging (if applicable).
Non-Returnable Items:
Final sale items.
Gift cards.
Intimate apparel (e.g., undergarments) and swimwear for hygiene reasons.
Return Process
Initiate the Return:
Visit our Returns Portal or contact us at [email address].
Provide your order number and reason for the return.
Return Authorization:
Once your request is approved, you’ll receive a return authorization number and shipping instructions.
Ship the Item:
Pack the item securely and include your return authorization number.
Ship it using the provided return label or your preferred carrier.
Refunds
Processing Time: Refunds are processed within 7-10 business days after we receive the return.
Original Payment Method: Refunds will be credited back to your original payment method.
Shipping Costs: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.
Exchanges
If you’d like to exchange an item for a different size or color, initiate a return and place a new order for the desired item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 7 days of delivery with photos of the issue. We’ll resolve it promptly by offering a replacement or full refund.
