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Eligibility for Returns
- Timeframe: Items can be returned within 30 days of delivery.
- Condition: Items must be:
- Unused, unwashed, and unworn.
- With all original tags attached.
- In the original packaging (if applicable).
- Non-Returnable Items:
- Final sale items.
- Gift cards.
- Intimate apparel (e.g., undergarments) and swimwear for hygiene reasons.
Return Process
- Initiate the Return:
- Visit our Returns Portal or contact us at [email address].
- Provide your order number and reason for the return.
- Return Authorization:
- Once your request is approved, you’ll receive a return authorization number and shipping instructions.
- Ship the Item:
- Pack the item securely and include your return authorization number.
- Ship it using the provided return label or your preferred carrier.
Refunds
- Processing Time: Refunds are processed within 7-10 business days after we receive the return.
- Original Payment Method: Refunds will be credited back to your original payment method.
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.
Exchanges
- If you’d like to exchange an item for a different size or color, initiate a return and place a new order for the desired item.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, contact us within 7 days of delivery with photos of the issue. We’ll resolve it promptly by offering a replacement or full refund.
